The Why

The local hardware store. The local cafe. The local barber. The local garage. The local coffee shop. The neighborhood farmer’s market. It reminds us of the phrase, “Think global. Shop local.” It’s a fine phrase but some don’t always understand how to take that message to heart when it comes to web and tech services. Well, we’re to help you understand our message, “Think global. Host local.” 

Big tech companies offer tons of tech products and services at low costs so we do understand that our industry is everywhere and it’s easy to “Think global. Shop cheap” when it comes to a website. In some aspects, very large companies have really standardized how internet-based services function. Luckily, our team knows how to leverage the best of the industry to deliver the right solutions and services at a fair prices with a focus on making it easy to get what you need and get help when you need it. We want to give you the best of both worlds - best in class technology with local, no-hassle, human support. 

We see a lot of problems when people try to get cheap services from large providers. They make it VERY easy to buy but VERY hard to get help. If you don’t fit into their little box, your cheap service is likely to have a greater cost than you calculated.

Let’s start with customer service- it can be frustrating and difficult. No one from a call center really knows you and if your issue does not fit their script, you’re in for a long journey of despair. How many times did you call the toll free number and follow a mile-long phone tree only to have the system hang up on you…and your problem never even got addressed? Or how many times have you tried to submit your question online and the chat bot gave you 5 options to describe your problem, but none of them were relevant? That’s how it works…or doesn’t.

We do these things- answer the phone or call you back if you leave a message. We can log calls so that we know who calls and when. We use a ticketing system (big tech for a good cause) so that we can document your issue, assign it to other colleagues as needed and keep a record so we can refer back to it in the future. It is unlikely that we will ask you to repeat the last 4 digits of your social security number, service address, name of favorite elementary school teacher, date of last tattoo, or date of last booster shot. Customer service should be about, well, customer service. It may seem like a novelty that you can have a pleasant experience getting help. It’s all about “Think global. Host local.” We want you help you be at your best online and we want to be neighborly about how we do that.

Another difference in our approach may surprise you and that is the wide range of things that we provide and do for our customers. 

Perhaps this is your situation: Your domain is registered with GoDaddy. Your email is through Google. You had a website with GoDaddy but your digital marketing contractor suggested that she build a new site for you at SquareSpace. You had to make some DNS changes, whatever that is, and that was either with GoDaddy but it may have been with CloudFlare because your IT service provider suggested it. Your digital marketing contractor is supposed to do your social media and blogs but she can’t get you to provide any new content and none of the passwords that you sent her worked when she tried to access your account so the retainer you pay might get you a Twitter post or two but it really didn’t do much because you don’t even do Twitter anymore. But then it doesn’t matter because the digital marketer took a new job and no longer does independent contracting. She got a better gig. Your lawyer does not typically handle privacy policy law but suggested that it might be $5,000 to review and draft a policy but he really needs to know what you want it to say.

Let’s review. How can WE help you? Maybe this will help. 

We can handle…

• Domain registrations (we can also help wrangle them from other registrants)
• DNS (it stands for domain name service and it’s like playing traffic cop for your domain name- we direct the website and email traffic so it goes to the right places)
• Email
• Web hosting
• Website building/editing software
• eCommerce - sell things, sell memberships, get donations
• Apps to do cool tings and enhance your site - get appointments, integrate with social media, create an events calendar, offer multiple translations, get metrics on your site and visitors
• Legal and compliance - Privacy policy and ADA compliance tools
• Site edits
• Digital marketing - legitimate, focused, and based on your needs

Think about it - one place to get help, get answers, get updates, get technical support, get compliant…and get on with what you really need to be doing. Our goal is to know you, anticipate your needs, quickly handle matters, document everything, and help you think about other things.